1. Cancellation of Unfulfilled Orders
We understand that sometimes you may need to cancel an order. If your order has not yet been shipped or fulfilled, you may request cancellation through any of our customer service channels. In this case, you will receive a 100% refund of the amount paid, with no cancellation fees.
2. Cancellation of Shipped Orders
Once an order has been shipped, it can no longer be canceled. However, you may initiate a return process after the package has been delivered. To do so, please follow the return instructions included with your package or contact our customer service team for assistance.
3. Refund Process
Processing Time
Once your cancellation request is approved, refunds will be processed within 1–5 business days.
Refund Method
All refunds will be issued to the original payment method used at checkout to ensure secure and traceable transactions.
4. Contact and Assistance
If you have any questions or need help with order cancellation, please feel free to contact our customer service team via email.
Email:hello@luntrivol.com
Customer Service Hotline:+1 (301) 375-5821
Address:2052 Hapsburg Ct,Waldorf,MD 20603,United States
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)