Refund policy

Return, Exchange and Refund Policy

We are committed to providing a reliable and satisfying shopping experience for all customers. If you need to cancel an order, request a return, exchange, or refund, please review the following terms and conditions carefully.

Order Cancellation Before Shipment

We understand that plans may change. If your order has not yet been processed or shipped, you may request a cancellation.

Once the cancellation request is approved, the full amount paid will be refunded to your original payment method without any deductions.

To increase the possibility of successful cancellation, please contact our customer service team as soon as possible after placing your order.

30-Day Return and Exchange Period

For home and furniture products purchased from our store, customers may request a return or exchange within 30 days after receiving their order.

All return or exchange requests must meet the conditions outlined in this policy.

Depending on the situation and product availability, customers may choose between a refund or a replacement item after the request has been reviewed and approved.

Defective or Incorrect Products

If you receive a product that is damaged, defective, or unusable, such as cracks or structural issues affecting the function of wooden furniture, please contact us for assistance.

If the issue is caused by an error on our part, including receiving the wrong model, color, or size, you may be eligible for:

  • A full refund

  • A partial refund

  • A free replacement

Each case will be reviewed individually to determine the most appropriate solution.

Return and Exchange Requirements

To be eligible for a return or exchange, the product must meet all of the following requirements:

  • The item must be unused and remain in its original condition.

  • The item must not have any signs of wear, stains, or damage.

  • Original packaging should be retained whenever possible to ensure safe transportation.

  • If the original packaging is unavailable, the customer must ensure the product is securely packaged to prevent damage during return shipping.

  • All accessories, manuals, warranty documents, and related components must be included.

  • Product labels and tags must remain intact and undamaged.

Return and Exchange Process

1. Submit a Request

To begin the return or exchange process, please contact our customer service team by email and provide:

  • Your order number

  • A detailed explanation of the reason for your request

Examples may include dissatisfaction with the design, incompatibility with your home style, or concerns regarding product quality.

Providing complete information helps us review and process your request more efficiently.

You may also contact our customer service hotline if you require further assistance.

2. Request Review and Verification

After receiving your request, our support team will carefully evaluate the details, including:

  • Verification of order information through our system and payment records

  • Confirmation that the request falls within the return period

  • Assessment of the product condition and reported issue

Additional information or supporting materials may be requested if necessary.

3. Return Approval and Shipment

Once your return or exchange request has been approved, we will provide the return address and further instructions.

Before shipping the product back, please ensure that:

  • The item is securely packaged to prevent damage during transportation.

  • A return form containing order information and the reason for return is included.

  • A shipping method with tracking is selected.

  • Any provided return label is used whenever available.

If you encounter any issues during the return process, please contact our customer support team for assistance.

Refund Processing

After the returned item has been received and inspected, the refund will be processed once the return is approved.

All refunds will be issued through the original payment method used at checkout.

Refund Timeline and Method

Refunds are generally processed within 5 business days after approval.

The refund will be returned to the original payment method to ensure secure and traceable transactions.

Return Shipping Cost Policy

Customer-Requested Returns

For returns made due to personal preference or other customer-related reasons, return shipping costs are the responsibility of the customer.

We recommend using a shipping method with tracking information and keeping the shipping receipt.

Company Error or Defective Products

If the return is caused by an error on our part or a confirmed product defect, we will cover the return shipping costs.

In such cases, customers may receive either a full refund or a replacement product.

Customer Damage or Ineligible Returns

Products that have been used, damaged by the customer, or returned without required packaging or components may not qualify for return or exchange.

Contact Information

For any questions regarding returns, exchanges, or refunds, please contact our customer support team:

Email: hello@luntrivol.com

Customer Service Hotline: +1 (301) 375-5821

Address: 2052 Hapsburg Ct, Waldorf, MD 20603, United States

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)