Refund policy
Order Cancellation Before Shipment
We understand that plans may change. If you choose to cancel your order before it has been processed or shipped, we offer full understanding and unconditional support. A full refund will be issued to your original payment method.
30-Day Return & Exchange Window
For home and furniture products purchased from our store, you may request a return or exchange within 30 days of delivery, provided the items meet our return conditions. You may choose a refund or product replacement depending on your preference.
Defective or Incorrect Orders
If the received product is damaged (for example, cracks in wooden furniture components affecting usability) or if we made an error in your order (such as sending the wrong model, color, or size), you are eligible for a full or partial refund or a free replacement depending on the situation.
Return Eligibility Requirements
All returned items must be in new and unused condition, with no signs of wear, stains, or damage.
Original packaging is strongly recommended to ensure safe transportation. If original packaging is unavailable, the customer must ensure proper protective packaging.
All accessories, manuals, warranty cards, and related components must be included.
Product tags must remain intact and not removed or damaged.
Return & Exchange Procedure
Initial Request
To start a return or exchange, please contact us via email by providing your order number and a clear explanation of the reason for your request (such as dissatisfaction with design, incompatibility with home decor, or product quality issues). A detailed description will help us process your request faster.
Alternatively, you may contact our customer service by phone for assistance.
Verification Process
Once your request is received, our support team will review it carefully, including:
Order verification through system and payment records
Confirmation that the request falls within the return period
Assessment of product condition and eligibility
Return Approval & Shipping
If your request is approved, we will provide the return address via email. Please ensure:
Items are securely packaged to prevent damage during transit
A return form is included with order details and reason for return
A trackable shipping method is used
Return labels (if provided) should be used when available; otherwise, please contact support for assistance
Refund Processing
Once the returned item is received and inspected, refunds will be processed if approved. Refunds will be issued to the original payment method used at checkout.
Refund Timeline & Method
Refund processing time is typically within 5 business days after approval.
All refunds will be issued to the original payment method to ensure secure and traceable transactions.
Shipping Cost Policy
Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. Trackable shipping is recommended.
Company Error or Defective Products: We will cover all return shipping costs and provide a full refund or replacement.
Customer Damage or Non-Eligible Returns: Items that are used, damaged by the customer, or missing packaging/components are not eligible for return or exchange.
Contact Information
For any questions regarding returns or refunds, please contact our customer support team via email or phone.
Email:hello@luntrivol.com
Customer Service Hotline:+1 (301) 375-5821
Address:2052 Hapsburg Ct,Waldorf,MD 20603,United States
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)