Shipping Policy
We are committed to ensuring that your orders are processed efficiently and delivered safely. The following information explains our order handling procedures, shipping times, delivery coverage, and related shipping terms.
Warehouse Processing Schedule
Orders are processed and shipped from our warehouse Monday through Friday.
Please note that order handling and shipping services are not available on weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
If you do not receive the confirmation email, please check your spam or junk mail folder. If the email cannot be found, please contact our customer service team for assistance.
Order Processing Time
The standard processing time for orders is:
1–3 business days (Monday to Friday)
Processing includes:
-
Order verification
-
Payment confirmation
-
Product preparation
-
Packaging and shipment arrangement
The following processing rules apply:
-
Orders that are fully paid and submitted before 18:00 on a business day will begin processing on the same day.
-
Orders placed after 18:00 will be processed starting from the next business day.
-
Orders submitted on weekends or public holidays will be processed on the next available business day.
Shipping Time
After your order has been shipped, the estimated delivery time is:
5–10 business days
Delivery times may vary depending on external factors, including logistics conditions, carrier operations, weather conditions, and other circumstances beyond our control.
Shipping Coverage
We currently provide shipping services exclusively within the United States.
Orders with delivery addresses outside the United States are not supported at this time.
Shipping Fees
Shipping charges are calculated based on the total order value:
-
Orders under $288: A shipping fee of $9.99 applies.
-
Orders of $288 or more: Free shipping is provided.
The applicable shipping cost will be displayed clearly during checkout before order confirmation.
Logistics Partners
To provide reliable and efficient delivery services, we work with trusted shipping carriers, including:
-
UPS
-
FedEx
-
DHL Express
The selected carrier may vary depending on the destination and order requirements.
Order Tracking
You can check your order status at any time through the “Order Tracking” page on our website.
Simply enter the required order information to view the latest shipping updates.
Please note that tracking details may require some time to become active after the package has been handed over to the carrier.
Shipping Address Changes
If you need to update your shipping address, please contact us by email within 24 hours after placing your order.
After this period, your order may already be under processing or in transit, and address changes cannot be guaranteed.
We recommend carefully reviewing your shipping information before completing your purchase.
Customer Service
If you have any questions regarding your order, shipping status, or delivery process, please contact our customer service team:
Email: hello@luntrivol.com
Customer Service Hotline: +1 (301) 375-5821
Address: 2052 Hapsburg Ct, Waldorf, MD 20603, United States
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)