1. Scope of This Policy
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, applications, and furniture sales services. It applies to all individuals who access our website, use our applications, or make purchases from us. It covers information we collect directly from you and data collected through technical means such as cookies.
2. Information We Collect and Cookies
2.1 Personal Information Collection
We may collect personal information that you voluntarily provide, including your name, email address, phone number, shipping address, and payment information. We also collect data related to your interaction with our website, such as pages viewed, products of interest, and browsing duration.
2.2 Use of Cookies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
Strictly Necessary Cookies: Required for the website to function properly, such as adding items to the cart and completing purchases.
Analytics Cookies: Help us understand how users interact with our website to improve performance and functionality.
Marketing Cookies: Used to display relevant advertisements based on your interests. You may disable cookies through your browser settings.
3. Use and Sharing of Information
3.1 How We Use Your Information
We use the collected information to:
Process and fulfill your orders
Provide updates, promotions, and offers
Improve our website, products, and services
Respond to your inquiries and customer support requests
Detect and prevent fraud and illegal activities
3.2 Information Sharing
We do not sell or freely share your personal information. However, we may share your data in the following cases:
With logistics providers such as shipping and delivery companies
With technical and marketing service providers under strict confidentiality agreements
When required by law, such as valid requests from courts or government authorities
4. Data Storage and Cookie Management
4.1 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once the retention period expires, data will be securely deleted in accordance with applicable laws.
4.2 Your Cookie Choices
You may block or delete cookies through your browser settings. However, this may affect certain website functions. By continuing to use our website, you consent to the use of cookies.
5. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data under applicable legal conditions
Object to the use of your data for marketing or analytics purposes
Withdraw your consent at any time
To exercise these rights, please contact our privacy team via email. We will respond within the timeframe required by applicable law.
6. Legal Basis and Compliance
We process your personal data based on:
Your explicit consent
The necessity to perform a contract with you
Compliance with legal obligations
Our legitimate interests, such as improving services and preventing fraud
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR). We only collect necessary data and protect it through encryption and access control measures. We do not disclose your information without your consent unless required by law.
7. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact our privacy team via email.
Email:hello@luntrivol.com
Customer Service Hotline:+1 (301) 375-5821
Address:2052 Hapsburg Ct,Waldorf,MD 20603,United States
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)