1. Introduction and Scope
This Terms of Service outlines the rules and rights applicable when you use our website, mobile applications, and related services for browsing, purchasing furniture, and accessing value-added services. We are committed to a customer-centric approach and strive to provide a high-quality, practical, and seamless home shopping experience. We strictly comply with these service terms to ensure full protection of your rights throughout the entire shopping process.
2. User Accounts and Platform Responsibility
User Accounts
When registering an account, you must provide accurate, complete, and lawful personal information, including but not limited to your name, contact details, and email address. This information is used for identity verification, personalized services, and transaction processing.
You are responsible for maintaining the confidentiality of your account credentials. Your account serves as your unique identifier on our platform, and you are fully responsible for all activities conducted under your account.
If you detect unauthorized access, suspicious activity, or security breaches, you must contact us immediately. We will take prompt action to protect your account; however, we are not liable for losses caused by user negligence.
Platform Responsibility
We strive to maintain the security and stability of our platform. However, service interruptions or technical issues may occur due to force majeure or system maintenance. In such cases, we will take reasonable steps to resolve issues but are not liable for indirect or consequential losses.
3. Product Information, Inventory, and Pricing
Product Information
We provide detailed product descriptions, images, and specifications. However, occasional errors may occur. If you identify any discrepancies, please notify us promptly.
Real-Time Inventory
Product availability may change rapidly. If an item becomes out of stock after you place an order, we will contact you with alternative solutions or provide a full refund.
Pricing and Adjustments
Prices may change due to market conditions or promotions. The final price is the one confirmed at checkout. We reserve the right to correct pricing errors before shipment.
4. Orders and Payment
Order Confirmation
After placing an order, you will receive a confirmation email with order details. An order is only considered valid once accepted by us.
Payment Methods
We provide secure payment methods such as credit or debit card payments. If you encounter any payment issues, please contact customer support.
5. Shipping and Delivery
Processing Time: 1–3 business days
Delivery Area: United States
Shipping Time: 5–10 business days after dispatch, depending on external conditions
Shipping Fees:
Orders $288 or more: Free shipping
Orders below $288: $9.99 shipping fee
Taxes: All prices include applicable duties and taxes; no additional fees are required.
For more details, please refer to our Shipping Policy.
6. Order Cancellation Policy
Before Shipment Cancellation
You may cancel your order at any time before it has been shipped without any fees. Please contact customer service via email with your order number and cancellation request. Refunds will be processed within 1–5 business days after confirmation.
After Shipment Cancellation
Orders cannot be canceled after shipment. You may choose one of the following options:
Refusal of Delivery: Contact the carrier to refuse the package. A refund will be issued within 1–5 business days after we receive the returned item.
Return After Delivery: If the package has already been delivered, you may request a return. A refund will be issued within 1–5 business days after inspection confirms the item is in good condition.
7. Returns and Refunds
You may request a return or exchange within 30 days of delivery. Items must be unused, with original packaging, tags, and proof of purchase.
To initiate a return or exchange, please contact customer service via email and provide product details and the reason for your request. Our team will guide you through the process.
Refunds are typically processed within 1–5 business days after we receive and inspect the returned item. Approved exchanges will be shipped immediately after confirmation.
For more details, please refer to our Return Policy.
8. Privacy and Data Protection
We collect only necessary user data and protect it through encryption and access control measures. We do not disclose your personal information to third parties without your consent unless required by law.
For more details, please refer to our Privacy Policy.
9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek resolution through amicable negotiation. If unresolved, the matter may be submitted to a court with appropriate jurisdiction.
10. Changes to Terms
We reserve the right to modify these terms at any time. Updates will be posted on the website. Continued use of our services constitutes acceptance of the revised terms.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect damages, data loss, or loss of profits arising from the use or inability to use our services. Users assume responsibility for their use of the platform.
12. Intellectual Property
All content on this website, including text, images, graphics, design, and layout, is protected by intellectual property laws. Unauthorized copying, modification, distribution, or commercial use is strictly prohibited.
13. Contact Information
For any questions regarding these Terms of Service, please contact our customer support team via email.
Email:hello@luntrivol.com
Customer Service Hotline:+1 (301) 375-5821
Address:2052 Hapsburg Ct,Waldorf,MD 20603,United States
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Central European Time, CET)